Complaints procedure

We take complaints seriously and aim to resolve them fairly and promptly.

1. Contact us first

Email support@calmsplit.com with a description of the issue, your case reference where applicable, and how you would like it resolved. We will acknowledge within 5 working days.

2. Our investigation

We will investigate and provide a full written response within 8 weeks. If we cannot resolve the issue within that time, we will explain why and set out the next steps.

3. Complaints about legal advice

CalmSplit does not provide regulated legal services. If you instructed an independent solicitor separately, complaints about that solicitor should be raised directly with them; unresolved complaints against SRA-regulated solicitors can be escalated to the Legal Ombudsman.

4. Data protection complaints

You have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.